Privacy Policy

1. Introduction

Prague Urban Apartments 48 ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the Czech Republic.

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Billing and payment information
• Identification documents for verification
• Travel preferences and special requests
• Communication preferences

Usage Information

We automatically collect certain information about your use of our platform:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Process and manage your bookings
• Communicate with you about your reservations
• Provide customer support and assistance
• Send booking confirmations and updates
• Process payments and prevent fraud
• Improve our services and user experience
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual necessity: To fulfill our booking services
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications and cookies
• Legal obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Property owners: To facilitate your stay
• Service providers: Payment processors, email services
• Legal requirements: When required by law or court order
• Business transfers: In case of merger or acquisition
• Consent: When you explicitly consent to sharing

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Correct inaccurate information
• Right to erasure: Request deletion of your data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to certain types of processing
• Right to withdraw consent: Withdraw consent at any time

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Please refer to our Cookie Policy for detailed information about the cookies we use and how you can manage your cookie preferences.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain booking information for 7 years for accounting and legal purposes.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place to protect your data.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: